Return Policy & Shipping

SHIPPING

Orders submitted Monday – Friday will be processed and sent within a 48 hour period of time.
Orders submitted on weekends and public holidays will be processed will be sent the following business day.
Postage is a flat rate of $12 for all parcels and sent via Australia Post.

CLICK & COLLECT
Townsville locals can shop online and collect in store at 6/260-262 Charters Towers Road. For in-stock items your order will most likely be ready immediately but you will receive a confirmation email from us (Please keep an eye on your junk folder).
If you purchased a pre-order item you will be notified when that item is ready for collection or has been dispatched via email.

INTERNATIONAL ORDERS
We ship worldwide via Australia Post with a flat rate delivery fee of $30.
Please note all prices are quoted in Australian Dollars. International customs charges and taxes are payable by the receiver. We are not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.

RETURNS

HOW TO RETURN AN ITEM TO US

  1. To receive an online credit note from us, simply return your item back to us in as-new condition with your receipt
  2. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.
  3. We don't provide a refund for your return postage cost, unless the error is Let's Talk Birth’s fault (eg wrong item or size sent to you by mistake).
  4. Once your return has been delivered to us and processed, we will issue you with a credit note via email which has no expiry date! Simply enter your unique code at the checkout
  5. We aim to process all returns the same day or next day after they are delivered to us.

If you need to return an item back to us, please send it to the address listed below:
Let’s Talk Birth
SHOP 6, 260-262 Charters Towers Road HERMIT PARK QLD 4812
0488 778 140

WHAT CAN BE RETURNED?
All items (excluding breast pumps) can be returned for an Online Store Credit (e-gift card) within 14 days of receiving your parcel.

You don't need to contact us prior to returning your parcel, simply send it back to us within the timeframe below.

In order to receive an Online Credit Note, your return item must meet the following conditions:

  • must be received within 14 days of receiving your order
  • must be new and unused with all original packaging & tags attached
  • must not be marked on Sale item on the website
  • must not be Undergarments, Jewellery (Earrings / Necklaces) - due to hygiene reasons
  • Please also ensure you include your receipt.
  • The cost of return shipping is at the customer's expense, we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment (due to Let’s Talk Birth's fault), we will cover the cost of your return postage.
    Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

RETURN & EXCHANGE POLICY
In compliance with Australian Consumer Law, Let’s Talk Birth is not required to provide a refund if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay.

If there is a major fault with the item you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the item, we will offer an online credit note or refund. All claims for faulty items are assessed on an individual basis, and the outcome of a refund is at Let’s Talk Birth's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.

When possible, we may be able to exchange the size on an exact item if still available. In this case you will need to include a self addressed pre-paid postage satchel with your return. Alternatively we will need to take payment for the postage cost prior to sending you the new size.

Credit Notes have no expiry date. You will be provided with an Online Store Credit less the cost of any postage you paid when placing your order (if postage was applicable).

RETURNS USING AFTERPAY
Returns remain subject to Let’s Talk Birth returns policy.

If you wish to return your item/s, send them back to us as you would for a normal order.

When Let’s Talk Birth receives the item/s and accepts your return, we will issue a credit note for the total value of the item/s returned.

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments.

For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.